VoIP & Communication
Dialpad review for Australian law firms
AI-powered unified communications for legal professionals
Pricing and product features can change. This profile is general information, not a vendor quote or professional recommendation.
Dialpad overview
Dialpad is a unified business communications platform offering voice, video, and messaging with proprietary AI for real-time transcription, sentiment analysis, and workflow automation. It integrates with Clio and other legal platforms and has a dedicated Australian market presence with unlimited calling to Australia included in its base plan.
Key capabilities
Dialpad's proprietary AI provides real-time transcription during calls, sentiment analysis to flag call tone, and Real-Time Assist (RTA) cards that surface relevant information during conversations. The platform goes beyond VoIP to provide a unified communications suite including video conferencing and messaging. A 14-day free trial is available. Pricing is primarily in USD.
- Unlimited Calling (AU, US, Canada)
- Real-Time AI Transcription
- Sentiment Analysis
- AI-Powered Summaries
- Video Conferencing
- SMS Messaging
- Call Recording
- Advanced Call Routing
- IVR
- Voicemail Transcription
- CRM Integrations
- Mobile & Desktop Apps
Pricing information
Connect: $20 USD/user/month · Standard: $20 · Pro: $35 · Enterprise: Custom (annual billing)
Best suited to
Law firms of all sizes seeking a robust all-in-one communication solution with advanced AI features
Integrations
Clio, LawGro, Google Workspace, Microsoft 365, Salesforce, Outreach, Zendesk