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Dialpad

AI-powered unified communications for legal professionals

📞 VoIP & Communication From ~A$23/user/mo

Overview

Dialpad is a unified business communications platform offering voice, video, and messaging with proprietary AI for real-time transcription, sentiment analysis, and workflow automation. It integrates with Clio and other legal platforms and has a dedicated Australian market presence with unlimited calling to Australia included in its base plan.

Key Capabilities & Differentiators

Dialpad's proprietary AI provides real-time transcription during calls, sentiment analysis to flag call tone, and Real-Time Assist (RTA) cards that surface relevant information during conversations. The platform goes beyond VoIP to provide a unified communications suite including video conferencing and messaging. A 14-day free trial is available. Pricing is primarily in USD.

Core Features

Unlimited Calling (AU, US, Canada)
Real-Time AI Transcription
Sentiment Analysis
AI-Powered Summaries
Video Conferencing
SMS Messaging
Call Recording
Advanced Call Routing
IVR
Voicemail Transcription
CRM Integrations
Mobile & Desktop Apps

Integrations

ClioLawGroGoogle WorkspaceMicrosoft 365SalesforceOutreachZendesk

Related Software

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Quick Facts

Headquarters
San Francisco, USA
Founded
2011
Pricing Model
Per User / Month
Firm Sizes
Small, Mid-Tier, Large

Pricing

Connect: $20 USD/user/month · Standard: $20 · Pro: $35 · Enterprise: Custom (annual billing)

Prices shown are indicative and may vary. Contact the vendor for current pricing. All prices in AUD unless stated otherwise.

Best For

Law firms of all sizes seeking a robust all-in-one communication solution with advanced AI features

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